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PostPosted: Wed Jul 03, 2013 1:32 am 
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Joined: Tue Jun 25, 2013 2:27 am
Posts: 3
Hi there,

I have some trouble of using Email templates with attachments. Here is what I did:

1. When I opened a document, I sent it as attachment directly
2. I wanted to insert template from Bells & Whistles, but it doesn'r allow me to insert the template with existing attachment in the email

I can only insert the template first and then attach the document.

Is there any way I can insert template with the existing attchment? If it's working, it will be great helpful for our team. Thank you.

Kind regards
Cindy



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PostPosted: Sat Jul 06, 2013 7:23 am 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
What version of Bells & Whistles are you using?

I am not sure I understand your problem correctly... Are you saying that, if you insert a Bells & Whistles template, you loose the files already attached to that email?

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Outlook Add-ins and Outlook Productivity Solutions
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PostPosted: Mon Jul 08, 2013 10:22 am 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hello Cindy,

We apologize for any inconvenience this caused. Could you please provide us with a bit more info?

As stated above, please inform us of the version of B&W you are running but also your version of Outlook and Windows as well.

We are looking forward to your reply.

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Email: support@outlook-apps.com



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PostPosted: Wed Jul 10, 2013 4:28 am 
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Joined: Tue Jun 25, 2013 2:27 am
Posts: 3
Hi there,

Please find the B&W info as below:

Bells & Whistles for Outlook version: 5.0.309.0 32-bit
Outlook version: 12.0.0.6668
OS version: Microsoft Windows 7 Enterprise Edition Service Pack 1 (build 7601), 32-bit

The problem I am experiencing is that, for example, I have a document on my desktop, I right click and select 'Send To - Mail Receipt' and then Outlook new mail item pop up with this document attached in the email. However, I can't insert template from B&W. When I click on 'Insert' button next to the template, there is no actions, the selected template cannot be inserted into the email.

Kind regards
Cindy



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