Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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PostPosted: Wed Dec 28, 2005 3:13 am 
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Joined: Wed Dec 28, 2005 2:43 am
Posts: 1
Wen I tray to start up the program, the only thing I get is a error massage.
" Microsoft Visual C++ runtime Library "
runtime error!

Program:....am Files\Ds development\email Address Collector\EAC4.exe

this application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

the same problem with version 3....

Thanks in advance for helping.



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PostPosted: Tue Jan 03, 2006 10:36 pm 
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Joined: Tue Jan 03, 2006 10:10 pm
Posts: 2
Yes, I would really appreciate an answer to this problem as well. I just purchased the package, and then it immediately crapped out on me, giving me the same "runtime" error message. I'm very anxious to use it... so PLEEEEAAASSEE respond. Thanks.



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PostPosted: Wed Jan 04, 2006 11:27 am 
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Joined: Tue Oct 04, 2005 9:09 am
Posts: 182
Hi,

Please print a screenshot with the error and post it on the forum or send it to support. Before you print the screenshot please press "More details" button in order to see the full details of the error.

Can you please tell the version of your Windows and Outlook?

Also did you run Outlook Detect and Repair from under the Help menu?

_________________
Dan Pascal
DS Development
http://www.emailaddressmanager.com



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PostPosted: Wed Jan 04, 2006 11:01 pm 
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Joined: Tue Jan 03, 2006 10:10 pm
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Dan Pascal
DS Development
http://www.emailaddressmanager.com

Dear Don,

I have sent you a printshot of the error message, along with my OS and Office package info to the support email. I also ran the 'detect and repair' feature in Outlook, but to no avail.

Thanks in advance,

Rojo (Miguel)



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PostPosted: Thu Jan 12, 2006 11:51 am 
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Joined: Tue Oct 04, 2005 9:09 am
Posts: 182
Hi,

Please uninstall any version of Email Address Collector that you may have installed then download the setup from this link: http://www.emailaddressmanager.com/eac_setup4.exe. This will install the latest version of Email Address Collector where we have fixed this problem.

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Dan Pascal
DS Development
http://www.emailaddressmanager.com



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