Can you please try by setting up Outlook to use its internal email editor, instead of Word? Does it make any difference? You can setup Outlook to use its internal email editor by going to your Outlook Tools menu -> Options -> Mail Setup -> unmark the option to use MS Word as your email editor.
Also, can you please email me (email@example.com
) the B&W options file? Maybe we can find something wrong there that is causing this problem. The options file can be located in your AppData folder (C:\Documents and Settings\YOUR_USER_ACCOUNT_NAME\AppData\Roaming\DS Development\bw - take the options.xml file and the HTML Templates folder and attach them to an email to me). Thank you.
Plus, does the problem occur on all outgoing emails OR does it work fine when you create a new email (not a reply/forward, but a new one)?
I am sure we can fix this issue, but we need to figure out what exactly is causing it...