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PostPosted: Tue May 12, 2009 8:14 am 
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Joined: Tue May 12, 2009 7:39 am
Posts: 3
Hi there, I'm a photographer trying to use EAC, to collect emails for an up and coming newsletter.

Using the filter I was hoping to collect email addresses where the body contains any of the following "wedding, married, marriage, photography, event" etc... that way I can ensure I build a targeted list rather than any old correspondence I've had in the past.

This does not work, instead a result of 0 is returned EAC seems to blaze through a 1gig pst file way too fast to actually be searching the body's of the emails I have.

I've not bought the program but want to, it seems to have the perfect features and is very good value for money, am doing something wrong?

PS: when selecting unfiltered addresses from the pst file within any of the outlook folders it works perfectly, it's the filter that seems to be faulty.

Thanks.

Greg.



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PostPosted: Tue May 12, 2009 8:41 am 
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Joined: Wed Feb 11, 2009 5:53 pm
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Hi greglumley,

In order to properly solve your problem is it possible to send at mailto:support@emailaddressmanager.com a part of the list you are trying to extract so we can make some tests and see what went wrong.

Kind Regards,
Andrew Smith

DS Development Support Team

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Andrew Smith
Service Support Dept., DS Development
http://www.outlook-apps.com
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Email: support@outlook-apps.com



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PostPosted: Tue May 12, 2009 11:56 am 
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Joined: Tue May 12, 2009 7:39 am
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Hi Andrew, thanks for the response :)

Actually I sent an email to support last night already with no response so far.

Also I can send the list but as I understand it's not going to do you any good since the filter runs while the list is being created not after.

Sending you the PST file is obviously not a viable alternative since not only is it private but it's also over a gig.


G



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PostPosted: Wed May 13, 2009 8:59 am 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hi greglumley,

Please try to make the following setting:
In Filter->Messages->Extract addresses only from messages that have the following phrease in theire content(Enabled) and then enter the words: wedding;married;marriage;photography;

Kind Regards,
Andrew Smith

DS Development Support Team
For further details contact us at mailto:support@emailaddressmanager.com

_________________
Best Regards,
Andrew Smith
Service Support Dept., DS Development
http://www.outlook-apps.com
Email Productivity Blog
Follow us on Twitter
Join our Facebook Fan Page
Email: support@outlook-apps.com



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PostPosted: Wed May 13, 2009 4:33 pm 
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Joined: Tue May 12, 2009 7:39 am
Posts: 3
Hi Andrew, that's exactly what I was doing.

I managed to get it to filter using one word or phrase at a time, the ones below did the trick.

photographer
big day
married

As soon as I tried any combinations using the semi colon it returns no result here are a few variations I tried:

photographer;married (0 result, maybe it's the spaces so...)
*photographer*;*married* (0 result, maybe it's still the spaces so...)
photographer ; married (0 result)

Also I tried to filter subject lines and can't get any return no matter what I enter.

As a test I tried to filter this copy pasted subject line from an existing email: "RE: - blog contact form submission" without the inverted comma's of course.

I've tried using wildcards with no success. (before I was a photographer I was a database web programmer so while I'm not an expert I'm slightly better versed than most :) )

The mere fact that I can get it to filter even single words is good enough since I can append the list till I have what I want, it's a damn side quicker than doing it manually ;)

Thanks for your assistance!

Greg.



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