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PostPosted: Tue Apr 21, 2009 4:44 pm 
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Joined: Tue Apr 21, 2009 4:27 pm
Posts: 2
Hi

When I try to extract more than 200 email addresses from Windows Mail Email Address Collector crashes. This is obviously quite a poor limitation.

I am using:
Windows Vista 64bit
Intel Core 2 Duo 3GHz
4GB RAM

I contacted support almost 24hrs ago (from email domain name: ...@giraffe-seo) but have not had a response. Please can you respond as soon as possible to help resolve this.

------------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: EAC.exe
Application Version: 5.0.91.0
Application Timestamp: 487f09fd
Fault Module Name: EAC.exe
Fault Module Version: 5.0.91.0
Fault Module Timestamp: 487f09fd
Exception Code: c0000005
Exception Offset: 0002ffb2
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
----------------------------------------------------------------------



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PostPosted: Tue Apr 21, 2009 5:07 pm 
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Joined: Tue Apr 21, 2009 4:27 pm
Posts: 2
ok I just extracted 2000 emails on a Windows XP 32bit machine with 256MB RAM so it looks like a Vista problem. Please can you look into a resolution for this.

Thanks in advance



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PostPosted: Wed Apr 22, 2009 12:17 pm 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hi m4rk3t3r,

I have sent you on your email address the diagnostic program so we can easily identify you problem.

Kind Regards,
Andrew Smith

DS Development Support Team

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Andrew Smith
Service Support Dept., DS Development
http://www.outlook-apps.com
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