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BAE
 Post subject: Autoreply activation
PostPosted: Thu Sep 13, 2007 2:53 pm 
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Joined: Thu Sep 13, 2007 12:59 pm
Posts: 5
Rules have been entered and enabled, but the system is not sending an autoreply.
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andra
 Post subject: Re: Autoreply activation
PostPosted: Fri Sep 14, 2007 10:00 am 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,

Please open the Log of the program and see if any messages are listed there. If there are, please tell me if they have a green or a red circle in front of them.

Kind regards.

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Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com
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BAE
 Post subject: Re: Autoreply activation
PostPosted: Fri Sep 14, 2007 1:36 pm 
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Joined: Thu Sep 13, 2007 12:59 pm
Posts: 5
Yes, the log has entries with a red circle.
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andra
 Post subject: Re: Autoreply activation
PostPosted: Mon Sep 17, 2007 1:24 pm 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,

Please tell me what is written in the Description field of the log.

Kind regards.

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Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com
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BAE
 Post subject: Re: Autoreply activation
PostPosted: Mon Sep 17, 2007 7:49 pm 
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Joined: Thu Sep 13, 2007 12:59 pm
Posts: 5
It says "Unable to filter the message, Error code 0x800.
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andra
 Post subject: Re: Autoreply activation
PostPosted: Tue Sep 18, 2007 9:55 am 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,

Please make sure that Outlook is set to download the whole message and not only the headers. In order to do this, please go to Tools->Options->Mail Setup->Send/Receive select the groups in the text box and click "Edit..". Please make sure that you have selected the option "Download complete item including attachment" and not "Download headers only"

Kind regards.

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Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com
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BAE
 Post subject: Re: Autoreply activation
PostPosted: Tue Sep 18, 2007 3:19 pm 
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Joined: Thu Sep 13, 2007 12:59 pm
Posts: 5
I have the option you are referring to. Under the Send/Receive setting there is a Folder Option. When I check Inbox it prompts a message " You must configure an offline folder file before you can use this folder offline. Would you like to configure an offline folder now?" Does this effect how I receive emails?

I really want this work!
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andra
 Post subject: Re: Autoreply activation
PostPosted: Wed Sep 19, 2007 10:38 am 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,


What kind of account do you have(POP3, IMAP, Exchange)?

Kind regards.

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Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com
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BAE
 Post subject: Re: Autoreply activation
PostPosted: Wed Sep 19, 2007 3:19 pm 
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Joined: Thu Sep 13, 2007 12:59 pm
Posts: 5
It is an Exchange account
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andra
 Post subject: Re: Autoreply activation
PostPosted: Mon Sep 24, 2007 12:23 pm 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,

Please go to Tools->Account Settings->highlight Exchange Server and click Change, in the next screen click More Settings
click on the Security tab and make sure that the option "Encrypt data between MS Outlook and MS Exchange" is not checked.

Kind regards.

_________________
Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com
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