Powerful Outlook Add-ins

Error 5: Access is denied when updating online
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Author:  MichaelSaucier [ Fri May 12, 2006 5:16 pm ]
Post subject:  Error 5: Access is denied when updating online

I get a message when Outlook starts that asks if I would like a free upgrade to 1.66, then when I click on Yes, I get this:

Failed to start update setup
Error Code 5
Access is Denied

It seems that your update server is not in synch with your software. In the past I had to manually execute updates, but I like being reminded that there is a new version and doing this in situ.

Is this a known bug or will you just be disabling the update server to eliminate this message and go back to the old way?


Michael Saucier

Author:  dan pascal [ Mon May 15, 2006 10:32 am ]
Post subject: 

Hi Michael,

This is the first time we heard of this problem. When you press "Yes" button the program connects to our server and a download begins. There shouldn't be any reason the program could not connect to the server except if there is a restriction from your system.

This problem can be generated from a firewall or a similar monitoring program. Please check you firewall settings so that it doesn't block the upgrading process.

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