Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
It is currently Thu Nov 14, 2019 6:55 am

All times are UTC




Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Mon Sep 13, 2010 12:25 pm 
Offline

Joined: Thu Jul 30, 2009 7:36 pm
Posts: 3
Our company is using this program for about a year with great success however in the past month easy mail Merge is unusable. Below is the error we are getting:

Details:
Failed to retrieve session message template.

At: InspectorUI.cpp (936)
-----

Description: Invalid pointer
Error code: 0x80004003
Location: InspectorUI.cpp (936)
-----

Easy Mail Merge for Outlook version: 2.0.186.0
Outlook version: 12.0.0.6535
OS version: Microsoft Windows XP (Build 2600.xpsp_sp3_gdr.100427-1636 : Service Pack 3) Version 5.1
Application store folder: C:\Documents and Settings\Cbreckin\Application Data\DS Development\EMM\
MS Word Editor: N/A
Microsoft Exchange Server: No

Uses COMAddins:

ProgID: ColleagueImport.ColleagueImportAddin
Description: Microsoft Office SharePoint Server Colleague Import Add-in
Connect: True

ProgID: EMMAddin.Connect
Description: Easy Mail Merge
Connect: True

ProgID: HIEOutlookPlugin.Connect
Description: HIEOutlookPlugin
Connect: True

ProgID: Microsoft.OMSAddin
Description: Microsoft Outlook Mobile Service
Connect: True

ProgID: Microsoft.VbaAddinForOutlook.1
Description: Microsoft VBA for Outlook Addin
Connect: False

ProgID: UmOutlookAddin.FormRegionAddin
Description: Microsoft Exchange Unified Messaging
Connect: True

I'm not getting much help from DS Development technical support. Need help because I don't know where to go with this.



Top
 Profile  
Reply with quote  
PostPosted: Tue Sep 14, 2010 2:33 pm 
Offline

Joined: Thu Jul 30, 2009 7:36 pm
Posts: 3
Problem fixed.

After further investigation, we have found that Microsoft VBA for Outlook Addin must be enabled and it must be working. Our Microsoft VBA for Outlook Addin was disabled.

It is a week now since we have e-mail several messages to DS Development Support but we still do not have any respond from them. Shame



Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group