Powerful Outlook Add-ins

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 Post subject: Outlook Error
PostPosted: Tue Aug 11, 2009 9:52 am 
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Joined: Tue Aug 11, 2009 9:00 am
Posts: 4
Hello,

I recently purchesed Silent mail but after i instaled it on my pc i got an error message after i started outlook. Error code, screenshot

When I uninstall Silent Mail the error box dosen't pop up any more.

Any suggestions?

Thanks

Edit:
product full version number: 1.3
Windows version: Windows Vista home premium
Office/Outlook full version number: Microsoft Office 2007 12.0.6504.5000 SP1 MSO 12.0.6320.5000
Windows account type: Admin
Other Outlook add-ins: No other addins



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 Post subject: Re: Outlook Error
PostPosted: Fri Aug 14, 2009 11:17 am 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Can you please reinstall SilentMail? According to that error message, your Windows registry is missing the registry values of SilentMail... Maybe a 3rd party program erased them or you reverted to a Windows restore point created prior to the SilentMail installation...



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 Post subject: Re: Outlook Error
PostPosted: Tue Aug 25, 2009 3:02 pm 
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Joined: Tue Aug 11, 2009 9:00 am
Posts: 4
Hello,

I just reinstalled Silent Mail and it still gives me the error
massage. I installed it on a different PC and it works fine.

This is how i do it:
I run the installation as an administrator,
It extracts fine,
I accept the licence,
I change the default installation folder to: d:\Program Files\DS
Development\SMO\
I select only for me,
I input the designated email and select "create and send a ..."
I select Complete.

and after running outlook i don't get the "Activation windows" (which
is expected no to showup) but i get an error message.

Peter.



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 Post subject: Re: Outlook Error
PostPosted: Tue Aug 25, 2009 3:07 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Do you run the same Office & Windows versions on both computers?

Also, on the computer where you get the error, do you have the User Account Control (UAC) enabled? If so, can you disable it and see if the error is gone?



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 Post subject: Re: Outlook Error
PostPosted: Tue Aug 25, 2009 5:15 pm 
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Joined: Tue Aug 11, 2009 9:00 am
Posts: 4
bogdan wrote:
Do you run the same Office & Windows versions on both computers?

Also, on the computer where you get the error, do you have the User Account Control (UAC) enabled? If so, can you disable it and see if the error is gone?


Same Windows, slightly different office build:
12.0.6316.5000 SP1 MSO 12.0.6320.5000

ill try the: User Account Control (UAC).



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 Post subject: Re: Outlook Error
PostPosted: Wed Aug 26, 2009 5:17 am 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Just in case, we developed a minor update on which some functions were modified (hopefully to fix that error at your end). So please test with this updated product version:
http://www.emailaddressmanager.com/silentmail.exe



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 Post subject: Re: Outlook Error
PostPosted: Wed Aug 26, 2009 8:12 am 
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Joined: Tue Aug 11, 2009 9:00 am
Posts: 4
It works fine!

Thanks, i didn't modify the UAC. Your magic update fixed it ;)



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