Powerful Outlook Add-ins

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PostPosted: Mon Dec 18, 2006 11:08 pm 
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Joined: Fri Apr 28, 2006 12:06 am
Posts: 8
After i installed BW v3 in Outlook 2007, it started crashing. It always happens when Outlook is not even active - i think it happens when i recieve a mail (although not always, i get probably up to 50 mails a day, and it crashes 1-2 times a day).

Heres some details if that helps you:


Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: BWAddin.dll
Fault Module Version: 3.0.144.0
Fault Module Timestamp: 455da06b
Exception Code: c0000005
Exception Offset: 0009c1fb
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1044

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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PostPosted: Wed Dec 20, 2006 7:21 am 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Hi James,

B&W should work fine with Office 2007...

Can you please export your B&W settings and email them to us at mailto:support@emailaddressmanager.com? You can export your settings from the Bells & Whistles toolbar -> Export/Import Settings.

Also, when you email us, please use the Contact Service Support button from the B&W toolbar. This way, we can gather more information, such as a list of 3rd party addins that you may have installed on Outlook.

Thanks,
Bogdan



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