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PostPosted: Tue Jun 25, 2013 6:53 am 
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Joined: Tue Jun 25, 2013 2:27 am
Posts: 3
Hi,

Our team recently has purchased Bells & Whistles and we are setting it up now. We found couple of issues during the setup process as below:

- Tracking ID: when we set up the tracking ID for a particular Outlook user, when I created a new message, the auto-number appeared in the subject field. But when I inserted the email template, the auto-number was replaced by the email template subject. Could you please tell me how should I set it up so that the number will not be replaced by the email template subject?

- With the auto-numbering function, as we are working in the group mailbox, is there any way that we can let the number flow across the group rather than just for each individual? For example, the number starts with me from 1, the next person in my group will use number 2 instead of also starting with 1???

Thank you very much.



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PostPosted: Wed Jun 26, 2013 3:03 pm 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hello,

We apologize for any inconvenience this caused.

Thank you for bringing this issue to our attention. We are currently looking at ways to fix it... it’s actually pretty troublesome because there are different scenarios to account for, but it will be addressed as soon as possible.

I will inform you as soon as a fix/workaround is available and once again, sorry for the trouble.

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Andrew Smith
Service Support Dept., DS Development
http://www.outlook-apps.com
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Email: support@outlook-apps.com



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