Powerful Outlook Add-ins

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 Post subject: Error Message
PostPosted: Tue Sep 01, 2009 1:00 pm 
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Joined: Thu Aug 27, 2009 2:34 pm
Posts: 7
During the trial (before activation) all worked fine, now I actoivated my product I got a pop up error box, 100's of times whils Outlook is idle or receiving messages

Box is square with a red X in the corner

Says

"Failed to process new message

The message specified cannot be found

Error 0x8004010F (MAPI_E_NOT_FOUND)
Location: .\AutoFollowUp.cpp(190)"

I had trouble activating the product, either online or manually, but then I turned off UAC and it activated

Please help

Best Regards


Ian



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 Post subject: Re: Error Message
PostPosted: Tue Sep 01, 2009 4:38 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Hi,

Please let me know your exact Outlook & Windows versions. Also, what kind of email account(s) are you using? POP3, IMAP/MS-Exchange or else?



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 Post subject: Re: Error Message
PostPosted: Wed Sep 02, 2009 1:05 pm 
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Hi Bogdan

I am using outlook 2007 on windows vista ultimate, 4gb ram, POP3 accounts, 9 of them, wwith only one test message sent

Best Regards


Ian



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 Post subject: Re: Error Message
PostPosted: Wed Sep 02, 2009 6:18 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
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Hi Ian,

We keep trying to replicate the error, but so far we can't. The error message means that Auto Follow Up couldn't find an incoming email (Outlook notified that an email is being received, but it wasn't). Is this error consistent or did it happen only once?

Thanks,
Bogdan



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 Post subject: Re: Error Message
PostPosted: Thu Sep 03, 2009 10:46 am 
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Joined: Thu Aug 27, 2009 2:34 pm
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Hi

Error happens all the time, I tried unistalling and re-installing but same problem, didnt really unistall fully because when I re-installed the programme was already activated

Initially to activate I had to switch of UAC, not sure if thats a clue

Thanks for your fast replies

Best Regards


Ian



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 Post subject: Re: Error Message
PostPosted: Thu Sep 03, 2009 10:52 am 
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Joined: Thu Mar 25, 2004 1:52 pm
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On the same computer & Windows account, can you please create a new Outlook profile on which you only define 1-2 POP3 accounts and test Auto Follow Up with it? Does it give you the same error?

When you uninstall, it gets fully uninstalled except for the license file. That file is kept on your computer, so you don't have to re-activate your license in case you reinstall it later.



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 Post subject: Re: Error Message
PostPosted: Fri Sep 04, 2009 2:21 pm 
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Joined: Thu Aug 27, 2009 2:34 pm
Posts: 7
Hi

I set up a new profile, re-enabled Auto Follow Up, logged in to the ORIGINAL profile, and it works great now thanks

Fantastic products, says me flagging all the messages that people don't bother to reply to

Best Regards


Ian



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 Post subject: Re: Error Message
PostPosted: Fri Sep 18, 2009 3:24 pm 
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Joined: Thu Aug 27, 2009 2:34 pm
Posts: 7
Hi Again

I have discovered what the problem is / was

I also use spamfigter outlook plugin, it removes spam emails from my in box and quarantines them, auto follow up then cannot find the emails to check if they are a reply to cancel up a follow up email, when it tries to check them; they are gone, hence when I got 20 error messages etc. it also corresponded directly to how may spam emails spamfighter had removed

I do not want to de-activate either programme

Is there a way to delay auto follow up for a few seconds before it check the in box?

Best Regards


Ian



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