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Service Support Forum for DS Development Add-ins and Utilities
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PostPosted: Wed Aug 23, 2006 6:30 pm 
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Joined: Wed Aug 23, 2006 6:04 pm
Posts: 2
What port does the registration require? I've been trying to register and I cannot connect. I put the machine outside of the network and I was able to register fine which makes me believe the specific port required is being blocked.

- Mike



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PostPosted: Thu Aug 24, 2006 9:49 am 
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Joined: Tue Oct 04, 2005 9:09 am
Posts: 182
Hi Mike,

Unfortunately you can't register if you use a proxy server (any other type of connections are accepted) because that is how Softwrap designed the registration system.

Can you temporary disable the proxy server until you complete the registration system?

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Dan Pascal
DS Development
http://www.emailaddressmanager.com



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PostPosted: Thu Aug 24, 2006 1:36 pm 
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Joined: Wed Aug 23, 2006 6:04 pm
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We can't disable the proxy. If the proxy is disabled on the machine all internet access outside of the company stops. I did try that just to see what happens but I get the same message about not being able to connect.

If we knew the port(s) that it uses to try to connect then I could probably get it to work.



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PostPosted: Fri Aug 25, 2006 7:37 am 
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Joined: Tue Oct 04, 2005 9:09 am
Posts: 182
Hi Mike,

Sorry for the late reply.

It doesn't matter the port that you use to connect to Softwrap server. The registration system from Softwrap was designed to reject any connection that is made trough a proxy server for security reasons.

Anyway, we have contacted Softwrap to see if there is an alternative solution for users that use proxy servers for their connections.

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Dan Pascal
DS Development
http://www.emailaddressmanager.com



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