Hi Lucie,
The error happens because you are trying to activate a v3 license on v4 of our product.
Please email us at
mailto:info@emailaddressmanager.com or
mailto:support@emailaddressmanager.com with your License Holder Name, mention this forum message and we shall give you instructions on how to activate the v3 license on EAC v4.
Normally, upgrading from v3 to v4 costs $10. But, since you purchased v3 with only a few days before v4 was released, we will give you a free upgrade. However, we need you to email us with the License Holder Name, as instructed above.
The softwrap email address does not lead to us, but to Softwrap.com, which is our payment and electronic software distribution provider.
Kind regards,
Bogdan Pascal