Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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PostPosted: Tue Aug 28, 2007 8:33 pm 
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Joined: Tue Aug 28, 2007 8:26 pm
Posts: 2
Hello,

I have purchased a license code for Email Address Collector last night only to encounter problems activating it. Every time I try to activate the license code provided in the email I get an error message pops up saying the following: License activation failed. Server returned respond code: 403. I have turned off my firewall and anti-virus software so that shouldn't be an issue whatsoever so I can only assume it is a problem on your end. I sent several emails last night only to wake up to zero responses in which I am shocked in regards to the slow correspondences you people provide. Is there someway you can fix this quickly? I will be sending you another email and I could only hope that you will respond in a more timely manner.

Regards,

Gab



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PostPosted: Wed Aug 29, 2007 7:07 am 
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Joined: Tue Jun 26, 2007 10:48 am
Posts: 103
Hi,

Error 403 it's a client error. If you are using a proxy server to connect to the internet, please try to connect without it while you are activating the product.

Kind regards.

_________________
Andra Avramescu
DS Development Support Dept.
http://www.emailaddressmanager.com



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PostPosted: Wed Aug 29, 2007 4:25 pm 
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Joined: Tue Aug 28, 2007 8:26 pm
Posts: 2
It wasn't a proxy server because I don't use them but I diagnosed the problem. My firewall was the culprit unfortunately even when I turned off protection. Thanks for your help.



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