Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
It is currently Thu Oct 29, 2020 10:55 am

All times are UTC

Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Tue Oct 23, 2012 3:20 am 

Joined: Tue Oct 23, 2012 3:15 am
Posts: 1
Location: Hornsby, NSW, Australia
Our system has stopped using the delay facility and is no longer adding our tracking prefix to emails being sent.
Any tips on what we may be doing wrong.

Running Office 2003 under XP-PRO

Configuration running for over 2 years, the only changes being MS Updates.


Reply with quote  
PostPosted: Tue Oct 23, 2012 9:51 am 

Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212

We apologize for any inconvenience this may have caused.

If ARM still applies its rules and sends your messages, then surely something has changed in the rule's settings. In this case, please just edit the rule and make sure that both the tracking ID and the delay features are checked. You can test this afterwards by sending a test message to that address.
Also, if you go in the Log window you can turn on the log diagnostic messages which will inform you what rules are applied and how.

Please don't hesitate to contact us again if we can provide any further assistance.

Best Regards,
Andrew Smith
Service Support Dept., DS Development
Email Productivity Blog
Follow us on Twitter
Join our Facebook Fan Page
Email: support@outlook-apps.com

Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC

Who is online

Users browsing this forum: No registered users and 4 guests

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group