Powerful Outlook Add-ins

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PostPosted: Mon Aug 31, 2009 5:56 pm 

Joined: Mon Aug 31, 2009 5:21 pm
Posts: 1
After installing and turning on Auto Reply. I sent myself a test email from my home address. The auto reply manager sent me about 7 auto replies to this one email. I had to close out outlook in fear that I would continue getting more.

Can you assist?

Thanks, Cyndi

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PostPosted: Mon Aug 31, 2009 6:40 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Hi Cyndi,

Most likely, you setup an auto-reply rule with the following options:
- it was set to process emails sent from your own Outlook accounts (for test purposes, obviously);
- it was set to reply to all messages of the same sender;
- it was not set to ignore emails that seem to have been automatically generated.

If all the above conditions are met, the auto-reply will practically keep looping forever, until you stop or erase the rule. You sent an email to yourself -> it matched the rule so the auto reply was generated -> you received the auto-reply message in the same Outlook mailbox -> the auto-reply rule was again met so another auto-reply was generated and so on...

In order to avoid this situation, you have to change one of the above conditions.

Kind regards,

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