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Internet Explorer Script Error prevents loading
http://www.emailaddressmanager.com/forum/viewtopic.php?f=11&t=1010
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Author:  elopmetot [ Tue Feb 20, 2007 10:52 pm ]
Post subject:  Internet Explorer Script Error prevents loading

I just purchased and installed Auto Reply Manager, but when launching Outlook and when the screen for Auto Reply comes asking to use demo or enter serial number, the following Internet Explorer Script Error comes up and I cannot proceed. I am using XP SP2 and Outlook 2003. IE is version 7.

An error has occurred in the script on this page.
Line: 295
Char: 48
Error: Unterminated string constant
Code: 0
URL: res://C:\Program Files\DS Development\Auto Reply Manager\softwrap.dll/loader.htm

Do you want to continue running scripts on this page?

If anyone could help me, I'd sure appreciate it as I need to use this add-in soon.

Author:  DsDev [ Wed Feb 21, 2007 8:14 am ]
Post subject: 

Please try again and see if you still get the error. If you still receive that error, please exit Outlook, uninstall Auto Reply Manager, then reinstall it and try to activate the license.

Regards,
Bogdan

Author:  elopmetot [ Wed Feb 21, 2007 8:30 am ]
Post subject: 

I did that. I closed Outlook, uninstalled, reinstalled, and then launched Outlook. The problem still occurs. I also tried installing on my Wife's computer (XP SP2) and the same problem occurred.

Author:  DsDev [ Wed Feb 21, 2007 5:39 pm ]
Post subject: 

That's strange... it doesn't happen on our tests and there are many users purchasing licenses while this error happens for you, so there must be something related to your computers. Can you please advise if you login to Windows with a local acount or via a remote session (Windows Terminal Server, Citrix GoToMyPC or else)?

What happens if you click on Try or Buy? Do they action as they should?

Regards,
Bogdan

Author:  elopmetot [ Wed Feb 21, 2007 5:55 pm ]
Post subject: 

We log in as local accounts. When I press Try, Buy, or try to do any action that error message comes up again.

Author:  DsDev [ Thu Feb 22, 2007 4:59 pm ]
Post subject: 

Do you have any anti-"anything" programs installed on your computer that are supposed to keep Internet Explorer safe from malware or viruses? I suspect such a program is preventing the Buy/Try script from working properly.

Also, is it possible to reset your Internet Explorer settings to the default ones and try again with Auto Reply Manager? Then, if you dedice to purchase and you place the order, you can switch them back because that Try/Buy window will not be displayed anymore.

Regards,
Bogdan

Author:  elopmetot [ Thu Feb 22, 2007 5:52 pm ]
Post subject: 

Yes, I turned off Norton, Windows Defender and set IE (Ver. 7) to default security settings. It still doesn't work.

BTW, I already purchased the software. Is it possible to activate it by some other means?

Author:  DsDev [ Fri Feb 23, 2007 9:07 am ]
Post subject: 

Is it possible to arrange a remote desktop connection to your computer, so we can assist you live? If so, please send me a Windows remote assistance invitation to mailto:support@emailaddressmanager.com.

Do you run a non-English version of Windows and/or of Office/Internet Explorer?

Regards,
Bogdan

Author:  elopmetot [ Tue Feb 27, 2007 6:53 pm ]
Post subject: 

Yes, I can arrange that. I have never done it before, but I think I figured it out. What time would be best? I am in Pacific time on West Coast of Canada. I run native English versions of XP, Office and IE.

Author:  DsDev [ Tue Feb 27, 2007 7:21 pm ]
Post subject: 

The time might be a problem... we are based in Eastern Europe (GMT + 2 hours), so we are 10 hours ahead of you. We would have to schedule it for your morning time (for example at 8 AM your time which means 6 PM for us) or late in the evening on your time (for example at 10 PM your time which means 8 AM our time). How does it sound?

Regards,
Bogdan

Author:  elopmetot [ Tue Feb 27, 2007 9:20 pm ]
Post subject: 

Late for me is best. Any time between 10 pm and 12 pm for me (8 am to 10 am for you) is fine. If you give me a day and specific time, I will be available.

Author:  DsDev [ Wed Feb 28, 2007 10:25 am ]
Post subject: 

How about Friday, 9AM our time (11PM your time, Thursday night for you)? If that is fine, please email me the Windows remote assistance invitation at mailto:bogdan@emailaddressmanager.com.

Regards,
Bogdan

Author:  elopmetot [ Thu Mar 01, 2007 3:37 am ]
Post subject: 

That sounds fine. I will send you the invitation. Thank you.

Author:  elopmetot [ Fri Mar 02, 2007 6:43 am ]
Post subject: 

I just sent you the password by email.

Author:  DsDev [ Fri Mar 02, 2007 9:05 am ]
Post subject: 

I am sorry, but I didn't receive it yet :-(

Author:  elopmetot [ Fri Mar 02, 2007 9:23 am ]
Post subject: 

That's strange. Do you want to try again tomorrow or next week? I will send the invitation and password again. (I sent the password to mailto:bogdan@emailaddressmanager.com).

Author:  DsDev [ Fri Mar 02, 2007 9:27 am ]
Post subject: 

can you please let me know the email address from which you sent the email, then resend it? this way I will add your address to the safe senders list, maybe our anti-spam server blocked the initial email.

shall we postpone it for Monday or Tuesday morning?

Author:  elopmetot [ Fri Mar 02, 2007 9:45 am ]
Post subject: 

It's mailto:owen@unidoc.com. I'll send the password tomorrow. Could you please delete this post after you read it?

Author:  elopmetot [ Tue Apr 03, 2007 3:36 am ]
Post subject: 

Hi Bogdan,

Do you have time for a remote session meeting this morning (my night)? I would like to resolve this problem if possible.

Author:  DsDev [ Tue Apr 03, 2007 6:03 am ]
Post subject: 

Hi,

Let's try this solution, I am pretty sure it will work :-)

1. uninstall the currently installed Easy Mail Merge version;
2. download and install the new version from here: http://www.emailaddressmanager.com/emm/EMM-1.1.85.exe
3. start Outlook and you will be asked to try/buy/activate the software - it should be working now for you.

Regards,
Bogdan

Author:  elopmetot [ Tue Apr 03, 2007 6:06 am ]
Post subject: 

My product isn't Easy Mail Merge. It is Auto Reply Manager. Do you mean I should get the new version of that?

Author:  elopmetot [ Thu Apr 05, 2007 4:12 am ]
Post subject: 

Any chance of a remote desktop meeting tonight (your morning)? The problem is not resolved yet.

Author:  DsDev [ Thu Apr 05, 2007 8:42 am ]
Post subject: 

I apologize for the confusion... :oops:

The same goes for Auto Reply Manager (the new version should work, please follow the same uninstall/install steps). Please download it from here: http://www.emailaddressmanager.com/auto-reply.exe

If it does not work (which I doubt), we shall establish a remote connection ASAP.

Kind regards,
Bogdan

Author:  elopmetot [ Thu Apr 05, 2007 10:45 pm ]
Post subject: 

Thank you. The program now loads correctly.

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