Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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 Post subject: Upgrade problem
PostPosted: Thu Nov 02, 2006 3:35 pm 
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Joined: Thu Mar 23, 2006 9:02 pm
Posts: 4
Hi,

I upgrade emailaddress collector and after upgrade, I cannot activate. I got the screen saying Free Trial, Upgrade, Active. Since I have activated the software. Either I click on active or upgrade, the next screen is page cannot be display. Please let me know how to proceed. I am still valid to upgrade till 15 Dec 2006.

Thanks
Wilco



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PostPosted: Thu Nov 02, 2006 3:49 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Hi Wilco,

1. please let me know what what version did you upgrade to the latest version;
2. let me know your License Holder Name, which is the name that you used on the initial activation form;
3. do you use a firewall program, like ZoneAlarm? Maybe you have a firewall which is preventing the program from downloading the license activation page, otherwise I can't explain the "page not found" error.

Regards,
Bogdan



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