Powerful Outlook Add-ins
http://www.emailaddressmanager.com/forum/

email address collector not extracting
http://www.emailaddressmanager.com/forum/viewtopic.php?f=1&t=5292
Page 1 of 1

Author:  nsteinman1 [ Sat Feb 23, 2013 6:55 pm ]
Post subject:  email address collector not extracting

Program is simply not extracting email addresses from pdf files. I have used it before with no problem. I uninstalled, reinstalled, rebooted, tried everything I can think of, but it just won't extract email addresses from pdf files.


nsteinman1@gmail.com
--- please enter your service support email above this line ---

Email Address Collector version: 5.0.127.0 Email Address Collector path: C:\Program Files (x86)\DS Development\Email Address Collector

OS version: Personal Service Pack 1 (Build 7601) Microsoft Outlook: 14.0.6131.0 Outlook Express: N/A Windows Address Book: 6.1.7601.17514

Author:  andrew_dsd [ Mon Feb 25, 2013 9:19 am ]
Post subject:  Re: email address collector not extracting

Hello,

We apologize for any inconvenience this caused.

Most likely, the issue you are experiencing is because Email Address Collector doesn’t have the component that allows it to read .pdf files installed. Please go here http://www.adobe.com/support/downloads/detail.jsp?ftpID=2611 and install the PDF Ifilter, then left-click the .pdf file in the EAC interface (so that it is selected), then right-click it and choose to Extract from this file -> Extract all.

Please inform us of your findings.

Author:  DsDev [ Sun Jun 23, 2013 11:28 am ]
Post subject:  Re: email address collector not extracting

Are the PDF files encrypted / password protected? What exact version of EAC are you using?

Page 1 of 1 All times are UTC
Powered by phpBB® Forum Software © phpBB Group
https://www.phpbb.com/