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PostPosted: Thu Jan 27, 2011 3:00 pm 
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Joined: Thu Jan 27, 2011 2:58 pm
Posts: 1
I just purchased Email Address Collector (version 5.0.114). When I start it, the splash screen is visible for about 30 minutes with a message saying Loading...please wait. When it completes, I am presented with a blank white screen with a menu bar at the top. When I try to interact with the menu, the program terminates and closes.



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PostPosted: Tue Feb 01, 2011 12:29 pm 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hello,

Thank you for supporting our products.

Unfortunately, Email Address Collector doesn't support the 64-bit platform at the moment. We are working hard to include it in the next update and I will contact you immediately after it is launched (this date shouldn't be far, though I can't say precisely when it will be released).
We apologize for this issue and hope you will continue using EAC when the update will be available.


Kind Regards,
Andrew Smith
Service Support Dept., DS Development
www.EmailAddressManager.com
Email Productivity Blog: blog.EmailAddressManager.com
Follow us on Twitter
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Email: support@EmailAddressManager.com

_________________
Best Regards,
Andrew Smith
Service Support Dept., DS Development
http://www.outlook-apps.com
Email Productivity Blog
Follow us on Twitter
Join our Facebook Fan Page
Email: support@outlook-apps.com



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