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Technical Support - Please Respond
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Author:  m4rk3t3r [ Tue Apr 21, 2009 4:44 pm ]
Post subject:  Technical Support - Please Respond

Hi

When I try to extract more than 200 email addresses from Windows Mail Email Address Collector crashes. This is obviously quite a poor limitation.

I am using:
Windows Vista 64bit
Intel Core 2 Duo 3GHz
4GB RAM

I contacted support almost 24hrs ago (from email domain name: ...@giraffe-seo) but have not had a response. Please can you respond as soon as possible to help resolve this.

------------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: EAC.exe
Application Version: 5.0.91.0
Application Timestamp: 487f09fd
Fault Module Name: EAC.exe
Fault Module Version: 5.0.91.0
Fault Module Timestamp: 487f09fd
Exception Code: c0000005
Exception Offset: 0002ffb2
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
----------------------------------------------------------------------

Author:  m4rk3t3r [ Tue Apr 21, 2009 5:07 pm ]
Post subject:  Re: Technical Support - Please Respond

ok I just extracted 2000 emails on a Windows XP 32bit machine with 256MB RAM so it looks like a Vista problem. Please can you look into a resolution for this.

Thanks in advance

Author:  andrew_dsd [ Wed Apr 22, 2009 12:17 pm ]
Post subject:  Re: Technical Support - Please Respond

Hi m4rk3t3r,

I have sent you on your email address the diagnostic program so we can easily identify you problem.

Kind Regards,
Andrew Smith

DS Development Support Team

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