Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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PostPosted: Thu Feb 22, 2007 1:23 pm 
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Joined: Thu Feb 22, 2007 1:18 pm
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I downloaded the most recent version with a view to trying it out. After a standard installation I get the following error when I try to run the programme

I keep getting the following errors

Critical softwrap
Softwrap file error 3

Critical softwrap error
Error: inconsistent files

Any ideas?



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PostPosted: Thu Feb 22, 2007 4:47 pm 
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Joined: Thu Mar 25, 2004 1:52 pm
Posts: 669
Hi,

Please refer to this topic for a solution to the error message that you are receiving: http://www.emailaddressmanager.com/foru ... .php?t=422 (copy/paste the URL if it's not clickable).

Regards,
Bogdan



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PostPosted: Thu Feb 22, 2007 6:13 pm 
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Joined: Thu Feb 22, 2007 1:18 pm
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Many thanks for the prompt response.

I checked through the hard-disk, and none of the files/folders you mentioned are there.

The system installs to a DS development directory and when the program is uninstalled, this is removed.



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PostPosted: Fri Feb 23, 2007 8:57 am 
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Please uninstall the program, erase the DS Development folder (if it's left on the disk), go to C:\Documents and Settings\All Users\Documents (or Shared Documents) and erase the file Global.sw2 and also erase the Softwrap folder from that location.

Then, please reinstall the program and make sure that you install it via a Windows Administrator account.

Regards,
Bogdan



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