Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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 Post subject: nothing extracted
PostPosted: Fri Oct 29, 2010 5:51 pm 

Joined: Fri Oct 29, 2010 5:35 pm
Posts: 1
When I run the software, nothing is being extracted. I tried to run against various mailboxes which contain hundreds of emails, but nothing happens.

Help troubleshooting says this:

If you selected an email folder which contains emails, but when extracting with Email Address Collector no addresses are found, then you need to check your email account properties and to modify its settings in order to fully download every email message to your local disk, when receiving emails.

Especially on IMAP or newsgroup accounts, it is likely that Outlook does not download the full message body to your local disk, as a result Email Address Collector can't extract the desired addresses.

And yes, all mails reside on my local machine. So why is nothing extracted ??

Also, the help file doesn't match the software version. It says under File Menu:
Open Address Book
Save Address Book
Save Addresses

The program shows:
New Session
Open Session
Save Session
Save Session as...

Of these only Open Session and Exit are ever enabled. Open Session expects me to point to a csv file, but I haven't been able to create one because the program doesn't extract and output anything.

Please help.

Thanks & regards,

--- please enter your service support email above this line ---

Email Address Collector version:
Email Address Collector path: C:\Program Files (x86)\DS Development\Email Address Collector

OS version: Professional (Build 7600)
Microsoft Outlook: 12.0.6539.0
Outlook Express: N/A
Windows Address Book: 6.1.7600.16385

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 Post subject: Re: nothing extracted
PostPosted: Wed Nov 10, 2010 7:58 am 

Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212

We have developed an upgrade which should solve your problem.
Here is the direct download link:

Kind Regards,
Andrew Smith
Service Support Dept, DS Development
Email Productivity Blog: blog.emailaddressmanager.com
Follow on Twitter: http://twitter.com/dsdevelopment
Join our Facebook Fan Page
Email: andrei@emailaddressmanager.com

Best Regards,
Andrew Smith
Service Support Dept., DS Development
Email Productivity Blog
Follow us on Twitter
Join our Facebook Fan Page
Email: support@outlook-apps.com

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