Powerful Outlook Add-ins

Service Support Forum for DS Development Add-ins and Utilities
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PostPosted: Sun Sep 03, 2006 12:28 am 

Joined: Sun Sep 03, 2006 12:24 am
Posts: 1
Location: MA
I just upgraded to the latest version of Easy Mail Merge and when I restarted Outlook, I received an error message "Softwrap file error 1". The Easy Mail Merge pulldown box is now missing.

Any idea what I can do to get Easy Mail Merge to run again?

Tony Smith

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PostPosted: Mon Sep 04, 2006 9:43 am 
Site Admin

Joined: Tue Oct 04, 2005 9:09 am
Posts: 182
Hi Tony,

It appears to be a problem with the registration system from Softwrap. This error can be generated from the following reasons:
1- Microsoft Outlook was open during the install process
2- You are not log on to the operating system (Windows) with an admin account.

Please uninstall Easy Mail Merge (make sure that MS Outlook is closed before you begin to uninstall the software) using the uninstaller that comes with the setup (Windows->Start->Programs->DS Development->Easy Mail Merge) and then reinstall it.

Dan Pascal
DS Development

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