Powerful Outlook Add-ins

Easy Mail Merge for Outlook - report error
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Author:  puzzeld [ Mon Sep 13, 2010 12:25 pm ]
Post subject:  Easy Mail Merge for Outlook - report error

Our company is using this program for about a year with great success however in the past month easy mail Merge is unusable. Below is the error we are getting:

Failed to retrieve session message template.

At: InspectorUI.cpp (936)

Description: Invalid pointer
Error code: 0x80004003
Location: InspectorUI.cpp (936)

Easy Mail Merge for Outlook version:
Outlook version:
OS version: Microsoft Windows XP (Build 2600.xpsp_sp3_gdr.100427-1636 : Service Pack 3) Version 5.1
Application store folder: C:\Documents and Settings\Cbreckin\Application Data\DS Development\EMM\
MS Word Editor: N/A
Microsoft Exchange Server: No

Uses COMAddins:

ProgID: ColleagueImport.ColleagueImportAddin
Description: Microsoft Office SharePoint Server Colleague Import Add-in
Connect: True

ProgID: EMMAddin.Connect
Description: Easy Mail Merge
Connect: True

ProgID: HIEOutlookPlugin.Connect
Description: HIEOutlookPlugin
Connect: True

ProgID: Microsoft.OMSAddin
Description: Microsoft Outlook Mobile Service
Connect: True

ProgID: Microsoft.VbaAddinForOutlook.1
Description: Microsoft VBA for Outlook Addin
Connect: False

ProgID: UmOutlookAddin.FormRegionAddin
Description: Microsoft Exchange Unified Messaging
Connect: True

I'm not getting much help from DS Development technical support. Need help because I don't know where to go with this.

Author:  puzzeld [ Tue Sep 14, 2010 2:33 pm ]
Post subject:  Re: Easy Mail Merge for Outlook - report error

Problem fixed.

After further investigation, we have found that Microsoft VBA for Outlook Addin must be enabled and it must be working. Our Microsoft VBA for Outlook Addin was disabled.

It is a week now since we have e-mail several messages to DS Development Support but we still do not have any respond from them. Shame

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