Outlook Addins & Email Productivity

Hi
I have sent an e-mail to the correct e-mail address regarding this issue. I have still not recieved a reply.

I have not recieved an activation code to use the sofwear. I believe i need a licence number?

Please can you advise as I have paid for a service that I am unable to use.

Many Thanks

Trevor
mailto:trevor@thegiftexperience.co.uk

Hi Trevor,

If you didn't receive a confirmation email from Softwrap with the registration details that you need to register the software (the details you need to register the software are: License Holder Name and Purchase Reference Number) then please send an email to mailto:support@emailaddressmanager.com. Also please make sure to mention the email address you used in the purchase process and the date of purchase.

If you already send an email to support, a reply will be send (if it wasn't already) as soon as possible.

_________________
Dan Pascal
DS Development
http://www.emailaddressmanager.com

I have this morning purchased Easy Mail Merge for Outlook, but when I go to activate it using the purcase Ref, I get a message back saying that it is not a valid code. Not sure why as I copied and pasted from the email that I was sent. Have emailed support but no response yet, and no email acknowledge ment of my email sent either.

I am half way through sending my email mailshot, so for me this is an urgent issue. How do I know if anything has been received and if anyone is going to help me. I have tried to call the UK number listed but a telephone message says that it has been changed and refers me to the softwrap website where I cannot find any numbers.

Is anyone there?

I have found the answer to my problem on the following path.
http://www.emailaddressmanager.com/foru ... .php?t=294

The instructions given really are not very clear to the user.

Also where can I print my invoice off from. I will need to put something through our company accounts for the purchase of this.

Thanks

Hi Karen,

Please send an email to mailto:support@emailaddressmanager.com and mention in the email the email address you used in the registration process and the reason you emailed (invoice request).

Also please mention that you posted on this forum.

_________________
Dan Pascal
DS Development
http://www.emailaddressmanager.com

I am in the same boat. Bought email address manager, did not get a receipt or registration email. I have already emailed you guys at support and info with no reply. Also contacted softwrap with no reply.

I would like to use this software please.

Hi,

Most likely, you mistyped your email address on the ordering form or an email anti-spam system prevented the registration email from reaching your mailbox. Please email us with you date of purchase and full name, so we can track your order.

Kind regards,
Bogdan

I have already emailed you. Did you get it? Sent 2 emails now to you guys.

Currently there are no unanswered emails on our support queue, can you please confirm that you received the email from us?

Regards,
Bogdan

I just recieved 2 emails this am.