Powerful Outlook Add-ins

Auto Reply Question
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Author:  shawnmd [ Tue Feb 10, 2009 3:20 pm ]
Post subject:  Auto Reply Question

I have the Auto Reply software working in my Exchange 2000- Outlook 2002 environment. We are using it at an IT Helpdesk station to process replies to emails we haven't gotten back to checking. For example, if we were busy and received an email, 15 mins after receiving, we send a reply saying that we are busy and if it is urgent, to phone.
However, we do not want the auto reply manager to reply to email that we did open before the 15 mins interval. How can this be done?

Author:  DsDev [ Wed Feb 11, 2009 5:41 pm ]
Post subject:  Re: Auto Reply Question

Although we already replied you by email, just in case I will post the same answer here, in case others are interested on it: we are working on a new program update that will include a feature to allow the user to choose to send the automatic replies only to emails that were not yet answered or read.


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