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PostPosted: Sat Feb 23, 2013 6:55 pm 
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Joined: Sat Feb 23, 2013 6:48 pm
Posts: 1
Program is simply not extracting email addresses from pdf files. I have used it before with no problem. I uninstalled, reinstalled, rebooted, tried everything I can think of, but it just won't extract email addresses from pdf files.


nsteinman1@gmail.com
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Email Address Collector version: 5.0.127.0 Email Address Collector path: C:\Program Files (x86)\DS Development\Email Address Collector

OS version: Personal Service Pack 1 (Build 7601) Microsoft Outlook: 14.0.6131.0 Outlook Express: N/A Windows Address Book: 6.1.7601.17514



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PostPosted: Mon Feb 25, 2013 9:19 am 
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Joined: Wed Feb 11, 2009 5:53 pm
Posts: 212
Hello,

We apologize for any inconvenience this caused.

Most likely, the issue you are experiencing is because Email Address Collector doesn’t have the component that allows it to read .pdf files installed. Please go here http://www.adobe.com/support/downloads/detail.jsp?ftpID=2611 and install the PDF Ifilter, then left-click the .pdf file in the EAC interface (so that it is selected), then right-click it and choose to Extract from this file -> Extract all.

Please inform us of your findings.

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PostPosted: Sun Jun 23, 2013 11:28 am 
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Joined: Thu Mar 25, 2004 1:52 pm
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Are the PDF files encrypted / password protected? What exact version of EAC are you using?

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